Privacy policy

Last updated: 23rd June 2026

This privacy policy explains how Lyne Ltd (“we”, “us”, “our”) collects, uses, and protects personal information when you visit lyneltd.com or get in touch with us about our services.

We are committed to handling your information transparently and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Lyne Ltd is a company registered in England and Wales.

– **Company:** Lyne Ltd
– **Registered office:** 63 Coxford Drove, Southampton, Hampshire, SO16 5EZ
– **Company number:** 15954831
– **Director and data controller contact:** Jack Lyne
– **Email:** jack@lyneltd.com 
– **Phone:** 02382256717

For the purposes of UK data protection law, Lyne Ltd is the data controller of any personal information you provide via this website or in the course of doing business with us.

2. What information we collect

We only collect information that’s necessary to respond to enquiries and deliver our services. This includes:

**Information you give us directly:**
– Name
– Company name and role
– Email address
– Phone number
– Project details and any information you choose to share in the enquiry form or in correspondence with us

**Information collected automatically when you visit the site:**
– Anonymised analytics data (pages visited, approximate location, device type, referring site)
– We do not use cookies for tracking or advertising purposes

We do not collect any special category personal data (such as health or biometric information) through this site.

3. How we use your information

We use the information you provide to:

– Respond to your enquiry and discuss your project
– Provide quotes, proposals, and tender responses
– Deliver contracted services and manage ongoing client relationships
– Send project-related communications (programme updates, invoicing, etc.)
– Maintain our internal records and meet our legal and accounting obligations
– Understand how our website is used so we can improve it

We will not send you marketing communications unless you’ve specifically opted in to receive them.

4. Our lawful basis for processing

Under UK GDPR, we rely on the following lawful bases for processing your information:

– **Legitimate interests** — to respond to enquiries about our services and manage business relationships
– **Contract** — to deliver work we have agreed to undertake for you or your organisation
– **Legal obligation** — to meet our statutory record-keeping, tax, and health and safety requirements
– **Consent** — where you have explicitly opted in (e.g. to marketing communications, if introduced in future)

5. Who we share your information with

We do not sell your information to third parties. We only share it where necessary to deliver our services or meet legal obligations. This may include:

– **Our hosting and IT providers** — including our website host and email provider
– **Our accountants and professional advisors** — for invoicing, tax, and compliance
– **Main contractors, ICPs, DNOs, or IDNOs** — where required to deliver a project we are jointly working on
– **HMRC, regulators, and other authorities** — where required by law

All third parties we work with are required to keep your information confidential and use it only for the purposes we have engaged them for.

6. How long we keep your information

We retain personal information only as long as necessary for the purposes it was collected for, including legal, accounting, or reporting requirements.

– Enquiry data where no project follows: kept for up to 12 months
– Client project records: kept for 7 years following project completion, in line with HMRC requirements
– Health and safety records relating to work delivered on site: kept in line with applicable statutory retention periods

7. How we protect your information

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. These include secure hosting, restricted access to client data, and standard email and device security practices.

No method of transmission over the internet is 100% secure, but we work to industry-standard protections to safeguard your information.

8. Your rights

Under UK GDPR you have the right to:

– **Access** the personal information we hold about you
– **Correct** any inaccurate or incomplete information
– **Request deletion** of your information, where there is no legal reason for us to keep it
– **Restrict or object** to how we use your information
– **Request a copy** of your information in a portable format
– **Withdraw consent** at any time, where we have relied on consent as our lawful basis

To exercise any of these rights, contact us at [contact email]. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time:

– **Website:** ico.org.uk
– **Helpline:** 0303 123 1113

9. Cookies and analytics

This website uses [privacy-friendly analytics — e.g. Plausible Analytics] to understand how visitors use the site. This service does not use cookies, does not collect personal information, and does not track visitors across other websites.

If we introduce any additional cookies or tracking in future, we will update this policy and, where required, request your consent before they are set.

10. Links to other websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and recommend reviewing their own privacy policies.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date. Significant changes will be communicated directly where appropriate.

12. Contact

If you have any questions about this policy or how we handle your information, please contact:

**Jack Lyne, Director**
Lyne Ltd
63 Coxford Drove, Southampton, Hampshire, SO16 5EZ
Email: jack@lyneltd.com
Phone: 02382256717